GovChime
AWARDDELIVERY ORDEROther than small business

Delivery order 16PBGC24F0050SERCO INC.

Overview

Award facts

Outlays (paid to date)
$95.66M
$95,657,998
Period of performance
Jul 4, 2024 to Jul 3, 2027
Ends in 7 months
Modifications
6
Latest action Sep 22, 2026
Contract type
Delivery order
PIID 16PBGC24F0050

Contract value is the most the government could spend; obligations are what it has legally committed; outlays are what it has actually paid.

Description of requirement

THIS TO IS TO IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY REDUCING THE NUMBER OF CONTACTS & PAPER FORMS CUSTOMERS COMPLETE TO FULFILL REQUESTS.

Dates and value

Award date
Earliest action recorded: Apr 2, 2026 (the base award is not in the records GovChime holds)
Potential end of performance
Jul 3, 2029
Current value
$138,152,698Base and exercised options
Potential value (if all options are exercised)
$362,971,769
Parent contract vehicle
GS00Q14OADU132 (IDC, multiple award) — 19 orders recorded under it

Source: Federal Procurement Data System contract actions as published by SAM.gov and USAspending.gov; latest action recorded Sep 22, 2026. View on USAspending · Recipient on SAM.gov

Recipient

NameSERCO INC.
LocationHERNDON, VA
UEIDKJ1R5ABCN48
CAGE code022Q2
Business sizeOther than small businessSize at award, per the contracting officer
Organization typeCorporate not tax exempt
Parent companySERCO INC

Business types and certifications

For-profit organizationCorporation (not tax-exempt)

Self-reported at the time of the action.

Agency and place

Awarding and funding

Awarded by
  1. Pension Benefit Guaranty Corporation
  2. PENSION BENEFIT GUARANTY CORP
Funded by
  1. Pension Benefit Guaranty Corporation
  2. PENSION BENEFIT GUARANTY CORP
Funded from
Administrative expensesProgram activities016-4204Federal accounts (agency financial reports)

Place of performance

Place of performance
Herndon, Fairfax County, Virginia 20170-2102
Congressional district (place of performance)
VA-11As reported at the time of the action

Classification and competition

Classification

NAICS
541330ENGINEERING SERVICES
Product or service (PSC)
R499SUPPORT- PROFESSIONAL: OTHER (service)

Competition

Extent competed
Full and open competitionA
Solicitation procedures
Subject to multiple award fair opportunityMAFO
Set-aside
No set-aside used
Contract pricing
Firm fixed priceJ
Offers received
1

Solicitation and notices

Solicitation ID
16PBGC24R0001(as reported)
Solicitation date
Dec 22, 2023

Contract details

Subcontracting plan
Plan required - incentive not includedC
Cost Accounting Standards clause
Not applicable exempt from CASX
Certified cost or pricing data
No
Service Contract Act labor standards
No
Commercial procedures
Commercial products/services procedures not usedD
Government-furnished property
Transaction does not use GFE/GFPN
Bundled requirement
Not bundledH
Consolidated requirement
Not consolidatedD
Undefinitized action (terms not final)
No
Multi-year contract
No
Performance-based service acquisition
Yes - service where PBA is used.Y

Transaction history

Modification history

Latest action
Sep 22, 2026 — Option exercisedModification P00009; obligation change +$719,044
Latest substantive action
Sep 22, 2026 — Option exercisedModification P00009; obligation change +$719,044
Actions by type
  • Other administrative action4
  • Option exercised2
6 actions recorded, Apr 2, 2026 to Sep 22, 2026; each action counted once.

All contract data

All contract data

Every other field reported for this award, as of its latest reported action

Competition

Evaluation preference
No preference used
Local area set-aside
No
Synopsized publicly (SAM.gov / FedBizOpps)
Yes
Simplified procedures for commercial items
No
A-76 (FAIR Act) action
No

Pricing and financing

Paid by purchase card
No
Latest action: change in base and exercised options
$719,044
Latest action: change in base and all options
$719,044

Socio-economic and policy

Inherently governmental functions
Other functionsOT
Recovered materials and sustainability
No clauses included and no sustainability includedC
EPA-designated product
Not requiredE
Clinger-Cohen Act planning (IT)
No

Place and origin

Domestic or foreign entity
U.S. owned businessA
Country of product or service origin
United statesUSA
Place of manufacture
Not a manufactured end productC

Structure

Award or IDV
Award
Award type
Delivery orderC
Parent vehicle type
IDCB
Parent vehicle: multiple or single award
Multiple awardM
Parent vehicle agency
Federal Acquisition Service4732
Awarding agency code
1665
Awarding sub-tier code
1665
Contracting office code
16PBGC
Transactions recorded under this award key
10

Funding

Funding agency code
1665
Funding sub-tier code
1665
Funding office code
16PBGC
Treasury accounts
  • 016-X-4204-000
Object classes
  • 25.2: Other services from non-Federal sources
Disaster or emergency funding (DEFC)
  • Q: Not Designated Nonemergency/Emergency/Disaster/Wildfire Suppression