GovChime
AWARDDELIVERY ORDEROther than small business

Delivery order 20341423F00005TTEC GOVERNMENT SOLUTIONS, LLC

Overview

Award facts

Net obligations
$89.15K
$89,152of $150.74K potential value
Outlays (paid to date)
$89.15K
$89.15K paid of $89.15K obligated$89,152
Period of performance
Dec 26, 2022 to Dec 25, 2027
Ends in 13 months
Modifications
4
Latest action Sep 28, 2026
Contract type
Delivery order
PIID 20341423F00005

Contract value is the most the government could spend; obligations are what it has legally committed; outlays are what it has actually paid.

Description of requirement

SERVICE DESK CUSTOMER SUPPORT TRACKING SYSTEM - UPSTREAM SOFTWARE MAINTENANCE

Dates and value

Award date
Signed on Dec 22, 2022
Current value
$89,152Base and exercised options
Potential value (if all options are exercised)
$150,735
Parent contract vehicle
GS35F151GA (FSS, multiple award) — 10 orders recorded under it

Obligations by fiscal year of action

  • FY2026: $22,288
  • FY2025: $22,288
  • FY2024: $22,288
  • FY2023: $22,288

Total across 4 fiscal years: $89,152

Source: Federal Procurement Data System contract actions as published by SAM.gov and USAspending.gov; latest action recorded Sep 28, 2026. View on USAspending · Recipient on SAM.gov

Recipient

NameTTEC GOVERNMENT SOLUTIONS, LLC
LocationAUSTIN, TX
UEIZSFKFBKXEXX3
CAGE code36PV4
Business sizeOther than small businessSize at award, per the contracting officer
Organization typeCorporate not tax exempt
Parent companyTTEC GOVERNMENT SOLUTIONS LLC

Business types and certifications

For-profit organizationLimited liability companyCorporation (not tax-exempt)

Self-reported at the time of the action.

Agency and place

Awarding and funding

Awarded by
  1. Department of the Treasury
  2. Bureau Of The Fiscal Service
  3. ARC DIV PROC SVCS - TTB
Funded by
  1. Department of the Treasury
  2. Alcohol And Tobacco Tax And Trade Bureau
  3. OFFICE OF ASST ADMIN INFO RES/CIO
Funded from
Protect the public; Collect revenueProgram activities020-1008Federal accounts (agency financial reports)

Place of performance

Place of performance
Englewood, Douglas County, Colorado 80112-5833
Congressional district (place of performance)
CO-04As reported at the time of the action

Classification and competition

Classification

NAICS
541519OTHER COMPUTER RELATED SERVICES
Product or service (PSC)
7E20IT and Telecom - End User: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools (HW/Perp SW) (product)

Competition

Extent competed
Full and open competitionA
Solicitation procedures
Subject to multiple award fair opportunityMAFO
Set-aside
No set-aside used
Contract pricing
Firm fixed priceJ
Offers received
1

Contract details

Subcontracting plan
Individual subcontract planF
Service Contract Act labor standards
No
Commercial procedures
Commercial products/servicesA
Government-furnished property
Transaction does not use GFE/GFPN
Bundled requirement
Not bundledH
Consolidated requirement
Not consolidatedD
Undefinitized action (terms not final)
No

Transaction history

Modification history

Base award
Dec 22, 2022Base obligation at award: $22,288
Latest action
Sep 28, 2026 — Other administrative actionModification P00004; administrative: no change in scope or value
Latest substantive action
Dec 23, 2025 — Option exercisedModification P00003; obligation change +$22,288
Actions by type
  • Base award1
  • Option exercised3
  • Other administrative action1
5 actions recorded, Dec 22, 2022 to Sep 28, 2026; each action counted once.

All contract data

All contract data

Every other field reported for this award, as of its latest reported action

Competition

Evaluation preference
No preference used
Local area set-aside
No
Synopsized publicly (SAM.gov / FedBizOpps)
Yes
Simplified procedures for commercial items
No
A-76 (FAIR Act) action
No

Pricing and financing

Paid by purchase card
No

Socio-economic and policy

Recovered materials and sustainability
No clauses included and no sustainability includedC
EPA-designated product
Not requiredE
Clinger-Cohen Act planning (IT)
Yes

Place and origin

Domestic or foreign entity
U.S. owned businessA
Country of product or service origin
United statesUSA
Place of manufacture
Mfg in U.S.D

Structure

Award or IDV
Award
Award type
Delivery orderC
Parent vehicle type
FSSC
Parent vehicle: multiple or single award
Multiple awardM
Parent vehicle agency
Federal Acquisition Service4732
Awarding agency code
2000
Awarding sub-tier code
2036
Contracting office code
203414
Transactions recorded under this award key
5

Funding

Funding agency code
2000
Funding sub-tier code
2022
Funding office code
2031LE
Treasury accounts
  • 020-2023/2023-1008-000
  • 020-2024/2024-1008-000
  • 020-2025/2025-1008-000
  • 020-2026/2026-1008-000
Object classes
  • 25.7: Operation and maintenance of equipment
Disaster or emergency funding (DEFC)
  • Q: Not Designated Nonemergency/Emergency/Disaster/Wildfire Suppression