GovChime
AWARDDELIVERY ORDEROther than small business

Delivery order 47QPCB23F0001TTEC GOVERNMENT SOLUTIONS LLC

Overview

Award facts

Net obligations
$3.56M
$3,559,914of $3.56M potential value
Outlays (paid to date)
$3.56M
$3.56M paid of $3.56M obligated$3,559,914
Period of performance
Apr 17, 2023 to Apr 16, 2025
Ended
Modifications
5
Latest action May 13, 2025
Contract type
Delivery order
PIID 47QPCB23F0001

Contract value is the most the government could spend; obligations are what it has legally committed; outlays are what it has actually paid.

Description of requirement

COE CONTACT CENTER SUPPORT

Dates and value

Award date
Signed on Apr 14, 2023
Potential end of performance
Apr 15, 2025
Current value
$3,559,914Base and exercised options
Potential value (if all options are exercised)
$3,559,914
Parent contract vehicle
GS35F151GA (FSS, multiple award) — 10 orders recorded under it

Obligations by fiscal year of action

  • FY2025: -$2,466,539 (de-obligation)
  • FY2024: $5,326,453
  • FY2023: $700,000

Total across 3 fiscal years: $3,559,914

Net de-obligation in that fiscal year (obligations withdrawn).

Source: Federal Procurement Data System contract actions as published by SAM.gov and USAspending.gov; latest action recorded May 13, 2025. View on USAspending · Recipient on SAM.gov

Recipient

NameTTEC GOVERNMENT SOLUTIONS LLC
LocationGREENWOOD VILLAGE, CO
UEIZSFKFBKXEXX3
CAGE code36PV4
Business sizeOther than small businessSize at award, per the contracting officer
Organization typeCorporate not tax exempt
Parent companyTTEC GOVERNMENT SOLUTIONS LLC

Business types and certifications

For-profit organizationLimited liability companyCorporation (not tax-exempt)

Self-reported at the time of the action.

Agency and place

Awarding and funding

Awarded by
  1. General Services Administration
  2. Federal Acquisition Service
  3. TTS OFFICE OF AQUISITION
Funded by
  1. General Services Administration
  2. Federal Acquisition Service
  3. TTS COE
Funded from
Technology transformation services (TTS) - flow thruProgram activities047-4534Federal accounts (agency financial reports)

Place of performance

Place of performance
Washington, District Of Columbia County, District Of Columbia 20405-0002
Congressional district (place of performance)
DC-98As reported at the time of the action

Classification and competition

Classification

NAICS
541519OTHER COMPUTER RELATED SERVICES
Product or service (PSC)
DA01IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) (service)

Competition

Extent competed
Full and open competitionA
Solicitation procedures
Subject to multiple award fair opportunityMAFO
Set-aside
Not reported
Contract pricing
Labor hoursZ
Offers received
5

Solicitation and notices

Solicitation ID
47QPCB23Q0001(as reported)
Solicitation date
Feb 21, 2023

Contract details

Subcontracting plan
Individual subcontract planF
Cost Accounting Standards clause
Not applicable exempt from CASX
Service Contract Act labor standards
No
Commercial procedures
Commercial products/servicesA
Government-furnished property
Transaction does not use GFE/GFPN
Bundled requirement
Not bundledH
Consolidated requirement
Not consolidatedD
Undefinitized action (terms not final)
No
Performance-based service acquisition
Yes - service where PBA is used.Y

Transaction history

Modification history

Base award
Apr 14, 2023Base obligation at award: $700,000
Latest action
May 13, 2025 — Other administrative actionModification P00005; obligation change -$2,466,539; administrative: no change in scope or value
Latest substantive action
Mar 26, 2024 — Supplemental agreement (within scope)Modification P00003; obligation change +$2,697,635
Latest funding action
Feb 4, 2025 — Funding onlyModification P00004; funding only: changes obligations, not scope
Actions by type
  • Base award1
  • Supplemental agreement (within scope)2
  • Funding only2
  • Other administrative action1
6 actions recorded, Apr 14, 2023 to May 13, 2025; each action counted once.

All contract data

All contract data

Every other field reported for this award, as of its latest reported action

Competition

Evaluation preference
No preference used
Local area set-aside
No
Synopsized publicly (SAM.gov / FedBizOpps)
Yes
Simplified procedures for commercial items
No
A-76 (FAIR Act) action
No

Pricing and financing

Paid by purchase card
No
Latest action: change in base and exercised options
-$2,466,539
Latest action: change in base and all options
-$2,486,539

Socio-economic and policy

Inherently governmental functions
Other functionsOT
Recovered materials and sustainability
No clauses included and no sustainability includedC
EPA-designated product
Not requiredE
Clinger-Cohen Act planning (IT)
Yes

Place and origin

Domestic or foreign entity
U.S. owned businessA
Country of product or service origin
United statesUSA
Place of manufacture
Not a manufactured end productC

Structure

Award or IDV
Award
Award type
Delivery orderC
Parent vehicle type
FSSC
Parent vehicle: multiple or single award
Multiple awardM
Parent vehicle agency
Federal Acquisition Service4732
Awarding agency code
4700
Awarding sub-tier code
4732
Contracting office code
47QPCA
Transactions recorded under this award key
6

Funding

Funding agency code
4700
Funding sub-tier code
4732
Funding office code
47QPCK
Treasury accounts
  • 047-X-4534-001
Object classes
  • 25.1: Advisory and assistance services
Disaster or emergency funding (DEFC)
  • Q: Not Designated Nonemergency/Emergency/Disaster/Wildfire Suppression