GovChime
AWARDDELIVERY ORDEROther than small business

Delivery order HQC00720F0017INTERNATIONAL BUSINESS MACHINES CORPORATION

Overview

Award facts

Net obligations
$5.83M
$5,830,307of $5.83M potential value
Outlays (paid to date)
$298.17K
$298.17K paid of $5.83M obligated$298,166
Period of performance
Sep 30, 2020 to Mar 29, 2026
Ended
Modifications
17
Latest action Nov 4, 2025
Contract type
Delivery order
PIID HQC00720F0017

Contract value is the most the government could spend; obligations are what it has legally committed; outlays are what it has actually paid.

Description of requirement

OMNICHANNEL CUSTOMER COMMUNICATION SYSTEM.

Dates and value

Award date
Signed on Sep 30, 2020
Potential end of performance
Mar 28, 2026
Current value
$5,830,307Base and exercised options
Potential value (if all options are exercised)
$5,830,307
Parent contract vehicle
GS35F110DA (FSS, multiple award) — 299 orders recorded under it

Obligations by fiscal year of action

  • FY2026: $50,014
  • FY2025: $652,719
  • FY2024: $952,134
  • FY2023: $948,375
  • FY2022: $923,540
  • FY2021: $933,078
  • FY2020: $1,370,446

Total across 7 fiscal years: $5,830,307

The Department of Defense funded and awarded this contract. DoD contract actions are withheld at the source for about 90 days after signature, so actions signed after Aug 8, 2026 are not yet public.

Source: Federal Procurement Data System contract actions as published by SAM.gov and USAspending.gov; latest action recorded Nov 4, 2025. View on USAspending · Recipient on SAM.gov

Recipient

NameINTERNATIONAL BUSINESS MACHINES CORPORATION
LocationARMONK, NY
UEIJ64CSQTQNRC1
CAGE code30874
Business sizeOther than small businessSize at award, per the contracting officer
Organization typeCorporate not tax exempt
Parent companyINTERNATIONAL BUSINESS MACHINES CORPORATION

Business types and certifications

For-profit organizationCorporation (not tax-exempt)

Self-reported at the time of the action.

Agency and place

Awarding and funding

Awarded by
  1. Department of Defense
  2. Defense Commissary Agency
Funded by
  1. Department of Defense
  2. Defense Commissary Agency
Funded from
NaProgram activities097-4930Federal accounts (agency financial reports)

Place of performance

Place of performance
Fort Lee, Prince George County, Virginia 23801-1800
Congressional district (place of performance)
VA-04As reported at the time of the action

Classification and competition

Classification

NAICS
541511CUSTOM COMPUTER PROGRAMMING SERVICES
Product or service (PSC)
R425SUPPORT- PROFESSIONAL: ENGINEERING/TECHNICAL (service)

Competition

Extent competed
Full and open competitionA
Solicitation procedures
Subject to multiple award fair opportunityMAFO
Set-aside
Not reported
Contract pricing
Firm fixed priceJ
Offers received
5

Solicitation and notices

Solicitation ID
HQC00719Q0006(as reported)
Solicitation date
Jun 17, 2020

Contract details

Subcontracting plan
Commercial subcontract planG
Commercial procedures
Commercial products/servicesA
Government-furnished property
Transaction does not use GFE/GFPN
Bundled requirement
Not bundledH
Consolidated requirement
Not consolidatedD
Undefinitized action (terms not final)
No
Performance-based service acquisition
No - service where PBA is not used.N

Transaction history

Modification history

Base award
Sep 30, 2020Base obligation at award: $1,370,446
Latest action
Nov 4, 2025 — Supplemental agreement (within scope)Modification P00017; obligation change +$50,014
Latest substantive action
Nov 4, 2025 — Supplemental agreement (within scope)Modification P00017; obligation change +$50,014
Latest funding action
Feb 3, 2022 — Funding onlyModification P00007; funding only: changes obligations, not scope
Actions by type
  • Base award1
  • Supplemental agreement (within scope)8
  • Option exercised4
  • Other administrative action3
  • Funding only1
  • Change order1
18 actions recorded, Sep 30, 2020 to Nov 4, 2025; each action counted once.

All contract data

All contract data

Every other field reported for this award, as of its latest reported action

Competition

Evaluation preference
No preference used
Local area set-aside
No
Synopsized publicly (SAM.gov / FedBizOpps)
Yes
Simplified procedures for commercial items
No
A-76 (FAIR Act) action
No

Pricing and financing

Paid by purchase card
No
Latest action: change in base and exercised options
$50,014
Latest action: change in base and all options
$50,014

Socio-economic and policy

Inherently governmental functions
Critical functionsCT
Recovered materials and sustainability
No clauses included and no sustainability includedC
EPA-designated product
Not requiredE
Clinger-Cohen Act planning (IT)
Yes

Place and origin

Domestic or foreign entity
U.S. owned businessA
Country of product or service origin
United statesUSA
Place of manufacture
Not a manufactured end productC
Sea transportation
UnknownU

Structure

Award or IDV
Award
Award type
Delivery orderC
Parent vehicle type
FSSC
Parent vehicle: multiple or single award
Multiple awardM
Parent vehicle agency
Federal Acquisition Service4732
IT commercial item category
Not IT products or servicesZ
DoD claimant program
ServicesS1
Awarding agency code
9700
Awarding sub-tier code
97AZ
Contracting office code
HQC007
Transactions recorded under this award key
18

Funding

Funding agency code
9700
Funding sub-tier code
97AZ
Funding office code
HQC007
Treasury accounts
  • 097-X-4930-004
Object classes
  • 25.3: Other goods and services from Federal sources
Disaster or emergency funding (DEFC)
  • Q: Not Designated Nonemergency/Emergency/Disaster/Wildfire Suppression