GovChime
IDVOther than small business

BPA (single-award IDV) 70FBTX21A00000004TTEC GOVERNMENT SOLUTIONS LLC

Overview

Award facts

Obligated on orders under this IDV
$52.71M
$52,714,259 across 7 orders
Period of performance
From Jun 14, 2021
Modifications
10
Latest action Jun 22, 2026
Contract type
BPA (single-award IDV)
PIID 70FBTX21A00000004

Description of requirement

BPA FOR CALL ORDERS WHEN A DISASTER OCCURS FOR TURNKEY CALL CENTER SUPPORT & TEMPORARY CALL AGENTS IN HANDLING UP TO 147,000 PRODUCTION HOURS PER WEEK.

Dates and value

Award date
Signed on Jun 14, 2021
Ordering period ends
Dec 21, 2026
Ceiling
Ceiling (single-award vehicle): $228,420,047
Parent contract vehicle
GS35F151GA (FSS, multiple award)

Source: Federal Procurement Data System contract actions as published by SAM.gov and USAspending.gov; latest action recorded Jun 22, 2026. View on USAspending · Recipient on SAM.gov

Recipient

NameTTEC GOVERNMENT SOLUTIONS LLC
LocationAUSTIN, TX
UEIZSFKFBKXEXX3
CAGE code36PV4
Business sizeOther than small businessSize at award, per the contracting officer
Organization typeCorporate not tax exempt
Parent companyTTEC GOVERNMENT SOLUTIONS LLC

Business types and certifications

For-profit organizationLimited liability companyCorporation (not tax-exempt)

Self-reported at the time of the action.

Agency and place

Awarding and funding

Awarded by
  1. Department of Homeland Security
  2. Federal Emergency Management Agency
  3. TEXAS NPSC(TXNP)
Funded by
  1. Department of Homeland Security
  2. Federal Emergency Management Agency
  3. ORR – OFFICE OF RESPONSE AND RECOVERY

Classification and competition

Classification

NAICS
541519OTHER COMPUTER RELATED SERVICES
Product or service (PSC)
R702SUPPORT- MANAGEMENT: DATA COLLECTION (service)

Competition

Extent competed
Full and open competitionA
Solicitation procedures
Subject to multiple award fair opportunityMAFO
Set-aside
Not reported
Contract pricing
Labor hoursZ
Offers received
8

Contract details

Cost Accounting Standards clause
Not applicable exempt from CASX
Service Contract Act labor standards
No
Commercial procedures
Commercial products/servicesA
Government-furnished property
Transaction does not use GFE/GFPN
Bundled requirement
Not bundledH
Consolidated requirement
Not consolidatedD
Undefinitized action (terms not final)
No
Performance-based service acquisition
Yes - service where PBA is used.Y

Transaction history

Modification history

Base award
Jun 14, 2021
Latest action
Jun 22, 2026 — Option exercisedModification P00010
Latest substantive action
Jun 22, 2026 — Option exercisedModification P00010
Actions by type
  • Base award1
  • Option exercised5
  • Other administrative action4
  • Change order1
11 actions recorded, Jun 14, 2021 to Jun 22, 2026; each action counted once.

All contract data

All contract data

Every other field reported for this award, as of its latest reported action

Competition

Evaluation preference
No preference used
Local area set-aside
No
Simplified procedures for commercial items
No
A-76 (FAIR Act) action
No

Socio-economic and policy

Inherently governmental functions
Other functionsOT
Clinger-Cohen Act planning (IT)
Yes

Place and origin

Domestic or foreign entity
U.S. owned businessA

Structure

Award or IDV
IDV
IDV type
BPAE
Multiple or single award
Single awardS
Parent vehicle type
FSSC
Parent vehicle: multiple or single award
Multiple awardM
Parent vehicle agency
Federal Acquisition Service4732
Awarding agency code
7000
Awarding sub-tier code
7022
Contracting office code
70FBTX
Transactions recorded under this award key
1

Funding

Funding agency code
7000
Funding sub-tier code
7022
Funding office code
70FPRR