IDC (multiple-award IDV) HSFE8013D0070WSP USA SERVICES INC.

Description of requirement

IGF::OT::IGF THE FEMA RECOVERY BRANCH (HQ/RE-BM-FC), ANTICIPATES AWARDING MULTIPLE HOUSING INSPECTION SERVICES CONTRACTS. MULTIPLE CONTRACTORS MAY BE REQUIRED TO RESPOND TO THE SAME DISASTER(S) AS NEEDED AND REQUIRED BY DHS-FEMA. THESE CONTRACTS SUPPORT THE FEMA INDIVIDUAL HOUSING PROGRAM (IHP) BY PROVIDING FOR THE COLLECTION AND REPORTING OF INFORMATION GATHERED BY ON-SITE INSPECTION DAMAGE VERIFICATION. FEMA AND THE STATES DETERMINE THE TYPE AND AMOUNT OF DISASTER ASSISTANCE BASED ON THIS INFORMATION. THE DATA COLLECTED INCLUDES BUT IS NOT LIMITED TO: ? THE EXTENT OF REAL PROPERTY DAMAGE TO THE HOME; ? HOW THE HABITABILITY OF THE HOME HAS BEEN AFFECTED; ? VERIFICATION OF OWNERSHIP, OCCUPANCY AND INSURANCE INFORMATION; ? THE EXTENT OF DAMAGES TO PERSONAL PROPERTY AND VEHICLES; ? PHOTOS OF RESIDENTIAL DAMAGE; ? INFORMATION REGARDING OTHER DISASTER EXPENSES AND NEEDS; ? MULTI-FAMILY AND PRIVATE ROAD AND BRIDGE ACCESS ISSUES; THE POST KATRINA EMERGENCY MANAGEMENT REFORM ACT (PKEMRA) OF 2006, TITLE VI NATIONAL EMERGENCY MANAGEMENT, SUBTITLE B PERSONNEL PROVISIONS, CHAPTER 1 FEDERAL EMERGENCY MANAGEMENT PERSONNEL, SECTION 621 WORKFORCE DEVELOPMENT, SUB SECTION 10102 STRATEGIC HUMAN CAPITAL PLAN REQUIRES FEMA TO HAVE A HUMAN CAPITAL STRATEGY TO ENSURE THAT FEMA HAS A WORKFORCE OF APPROPRIATE SIZE AND WITH APPROPRIATE SKILLS AND TRAINING TO CARRY OUT FEMA S MISSION. SECTION 624 SURGE CAPACITY FORCE REQUIRES FEMA TO ESTABLISH AND IMPLEMENT A SURGE CAPACITY FORCE FOR DEPLOYMENT OF INDIVIDUALS TO NATURAL DISASTERS, ACTS OF TERRORISM AND OTHER MAN-MADE DISASTERS INCLUDING CATASTROPHIC INCIDENTS. THE SURGE CAPACITY FORCE SHOULD BE TRAINED AND DEPLOYED UNDER THE AUTHORITIES SET FORTH IN THE STAFFORD ACT. AS SUCH, THE CONTRACTOR S PROPOSALS OF STAFFING TO INCLUDE INSPECTOR STAFFING ARE DESIGNED TO FULFILL SECTION 624 FOR THIS WORK ACTIVITY. FEMA HAS ESTABLISHED RIGID TIMELINES FOR REPORTING IN REGARDS TO CUSTOMER CONTACT, SURVIVOR STATUS, AND RESIDENTIAL DAMAGE INSPECTION INFORMATION. THE CONTRACTOR SHALL ADOPT A BUSINESS MODEL AND PHILOSOPHY THAT WILL PROVIDE FEMA A ROBUST INSPECTOR WORK FORCE AND A QUALITY MANAGEMENT SYSTEM (QMS) THAT IDENTIFIES THE QUALITY POLICY, QUALITY GOALS, AND OBJECTIVES TO PERFORM THE REQUIREMENTS OF THIS CONTRACT. THE CONTRACT INSPECTOR WORKFORCE WILL CONDUCT ON SIGHT INSPECTIONS OF DAMAGED DWELLINGS FOR DISASTER SURVIVORS. THE INFORMATION COLLECTED IS THEN SUBMITTED TO FEMA AND DETERMINATIONS OF INDIVIDUAL ASSISTANCE GRANT AMOUNTS ARE MADE FOR REPLACEMENT OF UNINSURED REAL AND PERSONAL PROPERTY LOSS TO ELIGIBLE HOMEOWNERS AND RENTERS. CM&HIS TASK MONITORS AND QUALITY SURVEILLANCE REVIEWERS ASSESS THE RETURNED INSPECTION INFORMATION TO ENSURE COMPLIANCE WITH FEMA PROGRAM POLICIES AND PROCEDURES AS WELL AS ADHERENCE TO ESTABLISHED IHP INSPECTION GUIDELINES. SEE STATEMENT OF WORK ATTACHED.