Medical Support Assistant (MSA) Support Services

COMBINED SYNOPSIS/SOLICITATION

Medical Support Assistant (MSA) Support Services

This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested and a separate written solicitation will not be issued.

1. General Information

Agency

Department of Health and Human Services (HHS), National Institutes of Health (NIH), Clinical Center

Office

Patient Support Services Department (PSSD)

Solicitation Type

Combined Synopsis/Solicitation

Contract Type

IDIQ

NAICS Code

561110 – Office Administrative Services

PSC Code

R699 – Support Administrative: Other

Place of Performance

NIH Clinical Center, Bethesda, Maryland

Period of Performance

Base Year plus Three (3) One-Year Option Periods

Competition

Full and Open Competition

2. Description of Requirement

The National Institutes of Health (NIH), Clinical Center, Patient Support Services Department (PSSD), requires contractor support services for Twenty-Five (25) Medical Support Assistants (MSAs) and One (1) Program Manager to support admissions, reception, scheduling, patient travel processing, customer service operations, and administrative support activities within the NIH Clinical Center.

3. Scope of Services

• Customer service and patient reception support
• Patient scheduling and admissions processing
• Patient travel voucher processing
• Administrative and reporting support
• Clinical support activities
• Staffing continuity and coverage support
• Program management oversight

4. Contract Line-Item Numbers (CLINs)

See attached excel sheet for CLIN structure 

5. Instructions to Offerors

• Offerors shall submit separate technical and business quotations.
• Technical quotations shall not exceed five (5) pages.
• Business quotations shall include fully burdened hourly labor rates.
• Quotations shall be based on a 1,920-hour work year per full-time employee.
• Offerors shall provide resumes for proposed personnel.
• Offerors shall provide a management approach describing staffing continuity, communication, retention, and contingency staffing procedures.
• Offerors shall identify personnel authorized to negotiate on behalf of the company.

6. Evaluation Criteria

Award will be made to the responsible Offeror whose quotation represents the best value to the Government. Technical factors, when combined, are equal to or more important than price.

1. Technical Acceptability – Resume
2. Technical Acceptability – Management Approach
3. Price Reasonableness and Realism

7. FAR Clauses Incorporated by Reference

• FAR 52.212-1, Instructions to Offerors – Commercial Products and Commercial Services
• FAR 52.212-2, Evaluation – Commercial Products and Commercial Services
• FAR 52.212-3, Offeror Representations and Certifications – Commercial Products and Commercial Services
• FAR 52.212-4, Contract Terms and Conditions – Commercial Products and Commercial Services
• FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders – Commercial Products and Commercial Services
• FAR 52.217-5, Evaluation of Options
• FAR 52.217-9, Option to Extend the Term of the Contract
• FAR 52.204-7, System for Award Management
• FAR 52.204-13, System for Award Management Maintenance

8. Submission Information

Questions are due by May 29, 2026 at 4:30PM EST. 

Quotations shall be submitted electronically to shasheshe.goolsby@nih.gov no later than June 04, 2026 at 4:30 PM EST. Late quotations may not be considered. Please use RFQ-OALM-26-004272 on the subject line of all correspondence. 

9. Notice to Offerors

This notice is issued as a combined synopsis/solicitation in accordance with FAR 12.603 and FAR 13.5. The Government intends to evaluate quotations and award without discussions; however, the Government reserves the right to conduct discussions if determined necessary.

10. Attachments

Attachment 1 – Statement of Work

Attachment 2-NIH Invoicing Instructions

Attachment 3- Pricing Structure