Notice ID: d771079526394a1c8b9ac4a596231226Award NoticeAwardedArchived
Customer Service Survey
Awarded on September 30, 2026. Full description on SAM.gov.
Awarded tounder 91003126A0023 (source: SAM.gov award notice)• $6.0M
Overview
- Posted
- October 14, 2026
- Notice type
- Award Notice
- NAICS
- 541611: Administrative Management and General Management Consulting Services
- Agency
- Department of Education
Notice details
- Office
- FEDERAL STUDENT AID
- Place of performance
- Milan, Michigan, 48160
- PSC
- R410: SUPPORT- PROFESSIONAL: PROGRAM EVALUATION/REVIEW/DEVELOPMENT
- Last updated
- Oct 28, 2026
- First published
- Last updated on SAM.gov
- Award date
- Sep 30, 2026
- Award amount (SAM.gov award notice)
- $6.0M
Identifiers
- Solicitation number
- 3509_5456
- Notice ID
- d771079526394a1c8b9ac4a596231226
- Award number (PIID)
- 91003126A0023
Description
FSA had a need for measuring the performance of different student aid post-transaction processes, products,
and services including the Free Application for Federal Student Aid (FAFSA), Title IV service providers,
e-mail campaigns, contact centers, and potentially additional lines of business by way of customer
satisfaction surveys using the American Customer Satisfaction Index (ACSI) methodology.
Award Overview
Award Number
91003126A0023
Award Amount (SAM.gov award notice)
$6.0M
Award Date
Sep 30, 2026
Awardee
Awardee UEI
HUNVF7L24SN8
Awardee CAGE Code
3BKA8
Awardee Address
Milan, MI 48160, UNITED STATES
Original Solicitation
Notice ID: d771079526394a1c8b9ac4a596231226
Posted Date: Oct 14, 2026
Original Response Deadline: Not specified
Contacts
Contracting Officer
Primary Contact
April West
Secondary Contact
Paul Yatsco
Documents
Files (1)
- Download
FSS SSJ Customer Sat Surv EXE.pdf
361 KBAdded in Award Notice version 3Posted
Lifecycle
- 3Version 3Award NoticeArchivedCurrent
Customer Service Survey
Similar Opportunities
Additional Details
Solicitation Number
3509_5456
Archive Date
Oct 15, 2026
Office Address
WASHINGTON, DC, 20002