Amendment 0003 I-901 Fee System Operation & Maintenance Support

Amendment 0003 is attached for Phase 2 of this RFP. Please acknowledge receipt and sign. The Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Office of Acquisition Management intends to issue Request for Proposal (RFP), Solicitation No. 70CMSD23R00000001 for Student and Exchange Visitor Program (SEVP) I-901 Fee System Operation & Maintenance Support. The scope of this requirement is for the Contractor to provide the required SEVP I-901 Form Fee Collection and Receipting activities and related support services as specified herein (collectively referred to as required I-901 Fee Services ), for the purpose of expediting the collection of fees and applications related to, and in support of, SEVP operations. These services and activities include hosting and software operations and maintenance (O&M) services to ensure a continuously operating and secure application available 24 hours a day, 7 days a week annually capable of processing the I-901 payments received by SEVP. Additionally, the Contractor shall provide technical support and software development to implement enhancements to the legacy application. The Contractor shall also provide customer service support to ensure system users receive appropriate assistance in managing any service issues that arise. The Contractor shall also be responsible for tracking and reporting the issues identified by users. The I-901 System is currently hosted in a properly secured and configured Information Technology environment at US Bank, and if a new awardee is selected besides the incumbent, it will need to be migrated to another hosting environment supported by the awardee that meets the requirements of the Government for hosting its financial systems. SOLICITATION WEBSITE: The official solicitation, when posted, will be available free of charge by electronic posting only and may be found at the Contracting Opportunities website, www.SAM.gov. Paper copies of the solicitation will not be issued. Telephone and Fax requests for this solicitation will not be honored. To download the solicitation for this project, contractors are required to register at the System for Award Management website at www.SAM.gov. Amendments, if/when issued, will be posted to the above referenced website for electronic downloading. This will be the only method of distributing amendments prior to closing; therefore, it is the Offerors responsibility to check the website periodically for any amendments to the solicitation. Most Attachments are Portable Document Format (PDF) files and can be viewed, navigated or printed using Adobe Acrobat Reader. Other attachments are Microsoft Office products. REGISTRATIONS: Offerors shall have and shall maintain an active registration in the following database: System for Award Management (SAM): Offerors shall have and shall maintain an active registration in the SAM database at http://www.sam.gov to be eligible for a Government contract award. If the Offeror is a Joint Venture (JV), the JV entity shall have valid SAM registration in the SAM database representing the JV as one business/firm/entity. If at the time of award an Offeror is not actively and successfully registered in the SAM database, the Government reserves the right to award to the next prospective Offeror. SEE ATTACHMENTS TO INCLUDE AMENDMENT 0003 FOR SOLICITATION QUESTIONS AND PHASE 2 PROPOSAL DUE DATE.