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Notice ID: 621a9d40fe984b71a79d43e64db907ddSources Sought

Outsourced Contact Center - Temporary Surge Support

Archived on February 12, 2026. Original response deadline: . Full description on SAM.gov.

Overview

Response deadline
3:00 PM UTC−05:00
Posted
January 20, 2026
Notice type
Sources Sought
NAICS
561422: Telemarketing Bureaus and Other Contact Centers
Agency
Department of Homeland SecurityFEDERAL EMERGENCY MANAGEMENT AGENCY

Notice details

Office
REGION 9: EMERGENCY PREPAREDNESS AN
PSC
R702: SUPPORT- MANAGEMENT: DATA COLLECTION
Last updated
Aug 21, 2026

Identifiers

Solicitation number
70FBTX26I00000001
Notice ID
621a9d40fe984b71a79d43e64db907dd

Description

AMENDMENT

INTERESTED PARTIES: A COMPLETE RFI RESPONSE IS REQUIRED TO BE CONSIDERED FOR ANY SEBSEQUENT SOLICITATION

The Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), Individual Assistance Division’s Service Delivery Branch, requires a fully managed and scalable Contact Center that is responsible for the accurate and efficient routing and processing of fluctuating applicant call volume during periods of surge disaster activity including (but not restricted to) performance of data entry for individuals in direct support of disaster effort.

Interested contractors shall submit their RFI responses electronically to Felicia Castillo, Contracting Officer, at felicia.castillo@fema.dhs.gov and Demetria Carter, Contracting Officer, at demetria.carter@fema.dhs.gov no later than 3:00PM Eastern Time (ET), January 28, 2026. Questions regarding this RFI are due no later than 3:00PM ET January 14, 2026.

Attachment 1 - Performance Work Statement (draft)

Attachment 2 - Request For Information  

Full description on SAM.gov

Award Overview

Contacts

Contracting Officer

Primary Contact

Felicia Castillo
Felicia.castillo@fema.dhs.gov

Secondary Contact

Demetria Carter
demetria.carter@fema.dhs.gov

Documents

Select documents to download

Showing 5 of 5 items

Document
Source
Agency
Posted Date
File Size
Actions
Sources SoughtFEDERAL EMERGENCY MANAGEMENT AGENCYJan 20, 2026763.16 KB
Sources SoughtFEDERAL EMERGENCY MANAGEMENT AGENCYJan 20, 2026240.41 KB
Sources SoughtFEDERAL EMERGENCY MANAGEMENT AGENCYJan 20, 202686.88 KB
Sources SoughtFEDERAL EMERGENCY MANAGEMENT AGENCYJan 20, 2026223.61 KB
Sources SoughtFEDERAL EMERGENCY MANAGEMENT AGENCYJan 20, 2026233.49 KB

Lifecycle

Solicitation:70FBTX26I00000001
  1. Market Research

Pre-solicitation or formal solicitation typically follows within 30–180 days. (estimate)

  1. 4×
    Market ResearchCurrentJan 6, 2026

    Outsourced Contact Center - Temporary Surge Support

    Notice 621a9d40fe984b71a79d43e64db907dd on SAM.gov

Similar Opportunities

Additional Details

Solicitation Number

70FBTX26I00000001

Archive Date

Feb 12, 2026

Office Address

SAN FRANCISCO, CA, 94107

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