MAINTENANCE SERVICES FOR EQUIPMENT FREEZERWORKS

THE CONTRACTOR SHALL PROVIDE ALL LABOR , MATERIAL AND EQUIPMENT NECESSARY TO MAINTAIN AND PROVIDE PREVENTIVE MAINTENANCE FOR THE FREEZERWORKS CUSTOMER CARE PROGRAM THAT'S BEING PROCURED FROM FREEZERWORKS FOR THAT NEXT 12 MONTHS. FREEZERWORKS CUSTOMER CARE PROGRAM PROVIDES UNLIMITED SUPPORT AND ACCESS TO UPGRADES TO  SOP LAB'S CURRENT FREEZERWORKS SAMPLE MANAGEMENT SOFTWARE. THIS MANAGEMENT SOFTWARE IS ESSENTIAL IN BEING IN HIPPA COMPLIANCE WITH STORAGE OF PATIENT CLINICAL SAMPLES, AS WELL AS TRACKING OF SAMPLES AS THER ARE BEING ENTERED IN AND OR BEING SHIPPED OUT.  ALL MAINTENANCE SERVICES SHALL BE PERFORMED ON-SITE IN ACCORDANCE WITH THE MANUFACTURER'S STANDARD COMMERCIAL MAINTENANCE PRACTICES.