Notice ID: 8ae534e62e0642999ce852e2cb2fdecePresolicitationArchived
Customer Service Operations
Archived on September 16, 2026. Original response deadline: . Full description on SAM.gov.
Overview
- Response deadline
- 12:00 PM EDT
- Posted
- August 4, 2026
- Notice type
- Presolicitation
- Set-aside
- Small Business Set Aside - Total
- NAICS
- 541611: Administrative Management and General Management Consulting Services
- Agency
- Department of Homeland SecurityUS IMMIGRATION AND CUSTOMS ENFORCEMENT
Notice details
- Office
- CHIEF FINANCIAL OFFCER ADMINISTRATIVE SERVICES
- Place of performance
- Washington, 20536
- PSC
- R408: SUPPORT- PROFESSIONAL: PROGRAM MANAGEMENT/SUPPORT
- Last updated
- Oct 28, 2026
- First published
- Last updated on SAM.gov
Identifiers
- Solicitation number
- CFO_CUST_SVC_OPS
- Notice ID
- 8ae534e62e0642999ce852e2cb2fdece
Description
The requirement is to support ICE/OFM in operating efficiently and effectively to provide superior customer service to DHS Customer Components, internal ICE customers, and ICE Leadership and Management in compliance with applicable statute, regulation, and policy. The contractor will provide operational, technical, and administrative support for monthly, quarterly, and annual operations, including the Customer Billing Model (CBM), financial systems, and deliverables as outlined in the Performance Work Statement (PWS).
Award Overview
Contacts
Contracting Officer
Primary Contact
Valerie Phillips
Documents
Files (1)
- Download
CS_OPS Performance Work Statement_Draft_Final.docx
147 KBAdded in Presolicitation version 3Posted
Lifecycle
- 3Version 3PresolicitationArchivedCurrent
Customer Service Operations
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Additional Details
Solicitation Number
CFO_CUST_SVC_OPS
Archive Date
Sep 16, 2026
Office Address
Washington, DC, 20024