Ongoing maintenance for the Consolidated Administration (CA) and Real-Time Dashboard (RTDB) tool.

This acquisition is for maintenance services relating to the Tier3SME CA/RTDB. These customized tools are utilized by FEMA as a consolidated platform for caller routing and internal call treatment on FEMA's Advanced Call Center (ACCN) Technology project. This system drives both the Intelligent Contact Manager (ICM) and Integrated Voice Response (IVR) systems within the ACCN platform as well as provides internal monitoring capability on telecom resource utilization. The maintenance services include coding, scripting, configuration changes, enhancements, repairs and system modifications.