GLOBAL NURSE ADVICE LINE - NEXT GENERATION (GNAL-NG)
Archived on November 15, 2025. Original response deadline: . Full description on SAM.gov.
Overview
- Response deadline
- 4:00 PM EDT
- Posted
- October 30, 2025
- Notice type
- Solicitation
- NAICS
- 621999: All Other Miscellaneous Ambulatory Health Care Services
- Agency
- Department of WarDEFENSE HEALTH AGENCY (DHA)
Notice details
- Office
- DEFENSE HEALTH AGENCY
- Place of performance
- Virginia, 22042
- PSC
- Q401: NURSING SERVICES
- Last updated
- Nov 6, 2026
- First published
- Last updated on SAM.gov
Identifiers
- Solicitation number
- HT0011-25-R-0044
- Notice ID
- 11169c1683e64020b49eb1ebbb7cb5a8
Description
Oral presentations are estimated to occur between November 5-7th, 2025. Specific presentation slots will be provided by the Contracting/Acquisition Office. Presenters should be prepared to deliver concise and engaging presentations supported by clear and visually appealing slides. Ensure your Microsoft Teams setup is working correctly before your presentation.
The GNAL-NG is a service available to eligible Military Health System (MHS) beneficiaries. The GNAL-NG contractor provides access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The contractor also provides customer service and care coordination services, including provider locator support, specified Military Medical Treatment Facility (MTF) appointing services including patient demographic verification and updates, Active-Duty Service Member (ADSM) urgent care referral submissions, and customized MTF transfers to support MTF capabilities.
Award Overview
Contacts
Contracting Officer
Primary Contact
Secondary Contact
Documents
Files (77)
- Download
HT0011-25-R-0044_GNAL-NG_0017Final.pdf
315 KBAdded in Solicitation version 23Posted - Download
HT0011-25-R-0044_GNAL-NG_0016 Conformed Copy.pdf
1.2 MBAdded in Solicitation version 21Posted - Download
HT0011-25-R-0044_GNAL-NG_0016.pdf
329 KBAdded in Solicitation version 21Posted - Download
HT0011-25-R-0044_GNAL-NG_0015 Conformed Copy.pdf
1.3 MBAdded in Solicitation version 20Posted - Download
HT0011-25-R-0044_GNAL-NG_0015.pdf
527 KBAdded in Solicitation version 20Posted - Download
Attachment 27 Clarification on Questions and Answers (No. 34).xlsx
16 KBAdded in Solicitation version 20Posted - Download
Attachment 21 CDRL A022 - URAC Accreditation Version 3.pdf
56 KBAdded in Solicitation version 20Posted - Download
Attachment 1 Performance Work Statement (PWS) A0015.docx
358 KBAdded in Solicitation version 20Posted - Download
HT0011-25-R-0044_GNAL-NG_0014 Conformed Copy.pdf
1.2 MBAdded in Solicitation version 19Posted - Download
HT0011-25-R-0044_GNAL-NG_0014.pdf
238 KBAdded in Solicitation version 19Posted - Download
Attachment 1 Performance Work Statement (PWS) A0014.docx
357 KBAdded in Solicitation version 19Posted - Download
HT0011-25-R-0044_GNAL-NG_0013 Conformed Copy.pdf
1.2 MBAdded in Solicitation version 18Posted - Download
HT0011-25-R-0044_GNAL-NG_0013.pdf
588 KBAdded in Solicitation version 18Posted - Download
Attachment 5 - GNAL Price Sheet_A0013.xlsx
62 KBAdded in Solicitation version 18Posted - Download
HT0011-25-R-0044_GNAL-NG_0012 Conformed Copy.pdf
701 KBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0012.pdf
231 KBAdded in Solicitation version 17Posted - Download
Attachment 26 Questions and Answers (360 - 365).xlsx
11 KBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0011 Conformed Copy.pdf
1.2 MBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0011.pdf
404 KBAdded in Solicitation version 17Posted - Download
Attachment 25 Clarification on Call Data_Integration_API_and_Workflow.xlsx
20 KBAdded in Solicitation version 17Posted - Download
Attachment 23 Monthly Calls Encounter Data (Version 2) - 28JUL25.xlsx
20 KBAdded in Solicitation version 17Posted - Download
Attachment 1 Performance Work Statement (PWS) A0011.docx
357 KBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0010 Conformed Copy.pdf
984 KBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0010.pdf
511 KBAdded in Solicitation version 17Posted - Download
Attachment 24 Clarification on Questions and Answers (34. 112. 186. 203 and 282).xlsx
18 KBAdded in Solicitation version 17Posted - Download
Attachment 23 Monthly Calls Encounter Data.xlsx
19 KBAdded in Solicitation version 17Posted - Download
Attachment 21 CDRL A022 - URAC Accreditation Version 2.pdf
56 KBAdded in Solicitation version 17Posted - Download
Attachment 1 Performance Work Statement (PWS) A0010.docx
357 KBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0009 Conformed Copy.pdf
980 KBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0009.pdf
457 KBAdded in Solicitation version 17Posted - Download
Attachment 22 Revised Responses to URAC Accreditation Questions.xlsx
18 KBAdded in Solicitation version 17Posted - Download
Attachment 21 CDRL A022 - URAC Accreditation.pdf
56 KBAdded in Solicitation version 17Posted - Download
Attachment 1 Performance Work Statement (PWS)A0009.docx
356 KBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0008.pdf
260 KBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0007 Conformed Copy.pdf
975 KBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0007.pdf
259 KBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0006 Conformed Copy.pdf
976 KBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0006.pdf
170 KBAdded in Solicitation version 17Posted - Download
Attachment 20 Clarification on Call Data (Question No. 354).xlsx
18 KBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0005 Conformed Copy.pdf
1.3 MBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0005.pdf
769 KBAdded in Solicitation version 17Posted - Download
Attachment 1 Performance Work Statement (PWS)A0005.docx
354 KBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0004_Conformed Copy.pdf
1.3 MBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0004.pdf
772 KBAdded in Solicitation version 17Posted - Download
Attachment 19 Clarification on Previous Answers.xlsx
18 KBAdded in Solicitation version 17Posted - Download
Attachment 18 Monthly Volume and AHT V2.xlsx
31 KBAdded in Solicitation version 17Posted - Download
Attachment 17 Additional Questions_ Answers (345 - 352).xlsx
58 KBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0003 Conformed Copy.pdf
1.3 MBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0003.pdf
764 KBAdded in Solicitation version 17Posted - Download
Attachment 1 Performance Work Statement (PWS)A0003.docx
359 KBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0002 Conformed Copy.pdf
1.3 MBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0002.pdf
392 KBAdded in Solicitation version 17Posted - Download
Attachment 5 - GNAL Price Sheet_0002.xlsx
62 KBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044_GNAL-NG_0001.pdf
532 KBAdded in Solicitation version 17Posted - Download
Attachment 15 Questions_Answers - GNAL-NGA0001.xlsx
87 KBAdded in Solicitation version 17Posted - Download
Attachment 3 - CDRL Portfolio (CDRLs A001 - A021)A0001.pdf
1024 KBAdded in Solicitation version 17Posted - Download
Attachment 1 Performance Work Statement (PWS)A0001.docx
359 KBAdded in Solicitation version 17Posted - Download
Attachment 2 Quality Assurance Surveillance Plan (QASP)A0001.docx
52 KBAdded in Solicitation version 17Posted - Download
Attachment 16 Past Performance QuestionnaireA0001.docx
50 KBAdded in Solicitation version 17Posted - Download
Attachment 6 - Small Business Commitment PlanA0001.docx
25 KBAdded in Solicitation version 17Posted - Download
Attachment 15 - Questions _Answers.xlsx
19 KBAdded in Solicitation version 17Posted - Download
Attachment 4 - Wage Determination No. 2015-4281 Rev. 32.pdf
4.8 MBAdded in Solicitation version 17Posted - Download
Attachment 12 - PWS 7.1.2 - DHA FY25 Contractor Annual Training List.pdf
934 KBAdded in Solicitation version 17Posted - Download
Attachment 10 - PWS 7.1.1 - Contractor CAC Request Process.pdf
300 KBAdded in Solicitation version 17Posted - Download
Attachment 13 - PWS 7.1.3 - DHA Welcome Book V1.2.pdf
2.2 MBAdded in Solicitation version 17Posted - Download
Attachment 3 - CDRL Portfolio (CDRLs A001 - A021).pdf
1011 KBAdded in Solicitation version 17Posted - Download
HT0011-25-R-0044 GNAL-NG RFP.pdf
947 KBAdded in Solicitation version 17Posted - Download
Attachment 1 Performance Work Statement (PWS).docx
356 KBAdded in Solicitation version 17Posted - Download
Attachment 8 - PII PHI Federal Information Requirement.pdf
268 KBAdded in Solicitation version 17Posted - Download
Attachment 9 - DoD Business Associate Agreement.pdf
237 KBAdded in Solicitation version 17Posted - Download
Exhibit A - GNAL Data.docx
199 KBAdded in Solicitation version 17Posted - Download
Attachment 6 - Small Business Commitment Plan.docx
19 KBAdded in Solicitation version 17Posted - Download
Attachment 14 - PWS 7.2 - DHA Contractor Non-Disclosure Agreement.pdf
29 KBAdded in Solicitation version 17Posted - Download
Attachment 7 - OCI Contract-Task Order List.xlsx
15 KBAdded in Solicitation version 17Posted - Download
Attachment 2 Quality Assurance Surveillance Plan (QASP).docx
52 KBAdded in Solicitation version 17Posted - Download
Attachment 16 Past Performance Questionnaire.docx
63 KBAdded in Solicitation version 17Posted - Download
Attachment 11 - PWS 7.1.1 - DMDC_MP ICAM_ApplicationFor CAC.xlsx
13 KBAdded in Solicitation version 17Posted
Lifecycle
- 3Version 3Special NoticeArchived
GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY
- 2Version 2SolicitationArchived
Type changed from Special Notice to Solicitation
GLOBAL NURSE ADVICE LINE - NEXT GENERATION (GNAL-NG)
- 4Version 4SolicitationArchived
GLOBAL NURSE ADVICE LINE - NEXT GENERATION (GNAL-NG)
- 5Version 5SolicitationArchived
GLOBAL NURSE ADVICE LINE - NEXT GENERATION (GNAL-NG)
- 6Version 6SolicitationArchived
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- 8Version 8SolicitationArchived
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- 25Version 25SolicitationArchivedCurrent
GLOBAL NURSE ADVICE LINE - NEXT GENERATION (GNAL-NG)
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Additional Details
Solicitation Number
HT0011-25-R-0044
Archive Date
Nov 15, 2025
Office Address
FALLS CHURCH, VA, 22042