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Notice ID: d816d8fa5a9f4c7f83c7558e787cf85bSources Sought

Artificial Intelligence (AI) Contact Center Solutions

Archived on February 4, 2026. Original response deadline: . Full description on SAM.gov.

Description

The Government is seeking information from industry on AI-enabled solutions to support government contact centers, including virtual voice agents, chatbots, and other advanced technologies (e.g., generative AI, agentic AI). 

The purpose of this RFI is to:

  1. Understand the current market capabilities, emerging technologies, and approaches to delivering fast, accurate, and autonomous customer service. The Government’s objective is to identify AI capabilities that autonomously, or to the greatest extent possible, automate contact center interactions. 
  2. Obtain feedback on an initial, incomplete draft of the Performance Work Statement (PWS). This version is provided for review and comment only; it does not represent a finalized requirement. Industry insight is sought to help shape, clarify, and strengthen the PWS prior to completion.

Please note this is different than the previous RFI for Government Experience Contact Center (gXCC) (Previously the PX Contact Center) Services BPA. 

Full description on SAM.gov

Overview

Agency:
General Services AdministrationFEDERAL ACQUISITION SERVICE
Office:TTS FAC
Posted:December 19, 2025
NAICS:561422: Telemarketing Bureaus and Other Contact Centers
Last Updated:Aug 21, 2026
PSC:R499: SUPPORT- PROFESSIONAL: OTHER
Set-Aside:Total Small Business Set-Aside (FAR 19.5)
Type:Sources Sought
Place of Performance:Washington, District of Columbia

Award Overview

Possible prior contracts

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Contacts

Contracting Officer

Primary Contact

Kenny Yiu
kenny.yiu@gsa.gov

Secondary Contact

Kelsie Kharibian
kelsie.kharibian@gsa.gov

Documents

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Showing 2 of 2 items

Document
Source
Agency
Posted Date
File Size
Actions
Sources SoughtFEDERAL ACQUISITION SERVICEDec 19, 202510.25 KB
Sources SoughtFEDERAL ACQUISITION SERVICEDec 19, 2025537.94 KB

Lifecycle

Solicitation:RFIAICCS121925
  1. Market Research

Pre-solicitation or formal solicitation typically follows within 30–180 days. (estimate)

  1. Market ResearchCurrentDec 19, 2025

    Artificial Intelligence (AI) Contact Center Solutions

    Notice d816d8fa5a9f4c7f83c7558e787cf85b on SAM.gov

Similar Opportunities

Title
Phase
Agency
NAICS
Set Aside
Posted
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Additional Details

Solicitation Number

RFIAICCS121925

Archive Date

Feb 4, 2026

Office Address

WASHINGTON, DC, 20405

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