7D20: Hardware and software needed for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).
IT › Product · Figures are FPDS award actions reporting this code.
Product code
Active
Overview
- FY2026 obligations
- $189.34M
- $189,336,051awarded under 7D20
- FY2027 to date
- $5.48M
- $5,478,07826 awards · year to date
- FY2026 awards
- 290
- awards with an action under this code
Obligations by fiscal year of action
- FY2027: $5,478,078 (year to date)
- FY2026: $189,336,051
- FY2025: $173,637,423
- FY2024: $213,387,508
- FY2023: $215,811,514
- FY2022: $164,944,388
Total across 6 fiscal years: $962,594,963
* Year to date.
Source: FPDS award actions reporting this PSC. Obligations are the sum of the obligation on each action (modifications included). Department of Defense actions appear about 90 days after they are signed.
Definition
- Official name
- Hardware and software needed for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).
- Short name
- IT AND TELECOM - SERVICE DELIVERY MANAGEMENT (HARDWARE AND PERPETUAL LICENSE SOFTWARE)
- Category
- IT › Product
- Status
- Active since October 30, 2020
- Includes
- Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.
- Excludes
- Excludes the Tier 1 and 2 Help Desk products.
Top buying agencies
FY2024–FY2026 · awarding sub-tier agencies
| Rank | Agency | Obligated | |
|---|---|---|---|
| 1 | Department Of The Army | $162,078,444 | 28.1% |
| 2 | Department Of The Navy | $108,041,984 | 18.7% |
| 3 | U.S. Customs And Border Protection | $35,329,608 | 6.1% |
| 4 | Defense Information Systems Agency | $29,876,352 | 5.2% |
| 5 | Department Of The Air Force | $29,868,871 | 5.2% |
| 6 | Office Of Procurement Operations | $17,240,678 | 3.0% |
| 7 | Usda, Departmental Administration | $16,978,141 | 2.9% |
| 8 | Department Of Education | $15,204,768 | 2.6% |
| 9 | U.S. Immigration And Customs Enforcement | $11,763,610 | 2.0% |
| 10 | National Institutes Of Health | $10,448,950 | 1.8% |
Top vendors
FY2024–FY2026
| Rank | Vendor | Obligated | ||
|---|---|---|---|---|
| 1 | NAKUPUNA CONSULTING LLC | $63,821,545 | 2 | 11.1% |
| 2 | SCIENCE APPLICATIONS INTERNATIONAL CORPORATION | $58,323,555 | 39 | 10.1% |
| 3 | CACI, INC. - FEDERAL | $34,725,077 | 2 | 6.0% |
| 4 | SPATIAL FRONT INC | $31,432,214 | 1 | 5.5% |
| 5 | LEIDOS, INC. | $25,711,871 | 1 | 4.5% |
| 6 | DELOITTE CONSULTING LLP | $23,721,553 | 7 | 4.1% |
| 7 | NOBLIS MSD, LLC | $22,251,177 | 41 | 3.9% |
| 8 | KONIAG IT SYSTEMS, LLC | $16,389,894 | 1 | 2.8% |
| 9 | WIDEPOINT INTEGRATED SOLUTIONS CORP | $13,533,558 | 2 | 2.3% |
| 10 | SENECA GLOBAL SERVICES, LLC | $12,880,000 | 1 | 2.2% |