DD01: Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).
IT › IT Professional Service (Labor) · Figures are FPDS award actions reporting this code.
Service code
Active
Overview
- FY2026 obligations
- $2.06B
- $2,057,115,390awarded under DD01
- FY2027 to date
- $20.96M
- $20,960,82587 awards · year to date
- FY2026 awards
- 4,122
- awards with an action under this code
Obligations by fiscal year of action
- FY2027: $20,960,825 (year to date)
- FY2026: $2,057,115,390
- FY2025: $2,013,243,660
- FY2024: $2,166,863,927
- FY2023: $2,269,935,956
- FY2022: $1,557,927,833
Total across 6 fiscal years: $10,086,047,592
* Year to date.
Source: FPDS award actions reporting this PSC. Obligations are the sum of the obligation on each action (modifications included). Department of Defense actions appear about 90 days after they are signed.
Definition
- Official name
- Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).
- Short name
- IT AND TELECOM - SERVICE DELIVERY SUPPORT SERVICES: ITSM, OPERATIONS CENTER, PROJECT/PM (LABOR)
- Category
- IT › IT Professional Service (Labor)
- Status
- Active since October 30, 2020
- Excludes
- Tier 1 and 2 Help Desk.
Top buying agencies
FY2024–FY2026 · awarding sub-tier agencies
| Rank | Agency | Obligated | |
|---|---|---|---|
| 1 | Federal Acquisition Service | $650,259,945 | 10.4% |
| 2 | Defense Health Agency | $503,951,865 | 8.1% |
| 3 | U.S. Citizenship And Immigration Services | $481,977,931 | 7.7% |
| 4 | Department Of The Air Force | $408,551,106 | 6.6% |
| 5 | Department Of The Army | $378,947,250 | 6.1% |
| 6 | U.S. Special Operations Command | $347,966,223 | 5.6% |
| 7 | Offices, Boards And Divisions | $293,748,619 | 4.7% |
| 8 | National Institutes Of Health | $288,192,868 | 4.6% |
| 9 | Department Of Energy | $248,710,922 | 4.0% |
| 10 | Department Of The Navy | $220,652,757 | 3.5% |
Top vendors
FY2024–FY2026
| Rank | Vendor | Obligated | ||
|---|---|---|---|---|
| 1 | LEIDOS, INC. | $512,116,250 | 10 | 8.2% |
| 2 | BOOZ ALLEN HAMILTON INC. | $432,510,496 | 10 | 6.9% |
| 3 | GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. | $430,037,288 | 19 | 6.9% |
| 4 | DRS GLOBAL ENTERPRISE SOLUTIONS, INC. | $333,375,497 | 86 | 5.3% |
| 5 | ACCENTURE FEDERAL SERVICES LLC | $269,701,281 | 10 | 4.3% |
| 6 | AT&T ENTERPRISES, LLC | $249,697,462 | 7 | 4.0% |
| 7 | MINDPOINT GROUP LLC | $162,730,931 | 7 | 2.6% |
| 8 | DV UNITED, LLC | $133,340,568 | 1 | 2.1% |
| 9 | LUMEN TECHNOLOGIES GOVERNMENT SOLUTIONS, INC. | $129,723,542 | 566 | 2.1% |
| 10 | SCIENCE APPLICATIONS INTERNATIONAL CORPORATION | $97,469,123 | 9 | 1.6% |