DE01: Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace, collaboration, and productivity software technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services.
IT › IT Professional Service (Labor) · Figures are FPDS award actions reporting this code.
Service code
Active
Overview
- FY2026 obligations
- $1.45B
- $1,453,278,080awarded under DE01
- FY2027 to date
- $40.96M
- $40,955,08661 awards · year to date
- FY2026 awards
- 1,026
- awards with an action under this code
Obligations by fiscal year of action
- FY2027: $40,955,086 (year to date)
- FY2026: $1,453,278,080
- FY2025: $1,720,226,929
- FY2024: $1,771,009,230
- FY2023: $1,821,694,789
- FY2022: $916,135,307
Total across 6 fiscal years: $7,723,299,421
* Year to date.
Source: FPDS award actions reporting this PSC. Obligations are the sum of the obligation on each action (modifications included). Department of Defense actions appear about 90 days after they are signed.
Definition
- Official name
- Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace, collaboration, and productivity software technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services.
- Short name
- IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)
- Category
- IT › IT Professional Service (Labor)
- Status
- Active since April 2, 2022
- Excludes
- Mobile device support.
Top buying agencies
FY2024–FY2026 · awarding sub-tier agencies
| Rank | Agency | Obligated | |
|---|---|---|---|
| 1 | Internal Revenue Service | $1,670,799,550 | 33.8% |
| 2 | Office Of Procurement Operations | $388,023,013 | 7.8% |
| 3 | Department Of The Air Force | $367,852,487 | 7.4% |
| 4 | Veterans Affairs, Department Of | $272,784,529 | 5.5% |
| 5 | U.S. Customs And Border Protection | $260,246,583 | 5.3% |
| 6 | Department Of The Navy | $245,381,268 | 5.0% |
| 7 | Centers For Medicare And Medicaid Services | $243,080,074 | 4.9% |
| 8 | Defense Information Systems Agency | $192,337,890 | 3.9% |
| 9 | Department Of The Army | $166,330,898 | 3.4% |
| 10 | National Oceanic And Atmospheric Administration | $106,126,506 | 2.1% |
Top vendors
FY2024–FY2026
| Rank | Vendor | Obligated | ||
|---|---|---|---|---|
| 1 | CACI NSS, LLC | $372,201,845 | 38 | 7.5% |
| 2 | AT&T ENTERPRISES, LLC | $253,474,604 | 2 | 5.1% |
| 3 | MINBURN TECHNOLOGY GROUP, LLC | $251,996,764 | 15 | 5.1% |
| 4 | SCIENCE APPLICATIONS INTERNATIONAL CORPORATION | $243,893,970 | 19 | 4.9% |
| 5 | LEIDOS, INC. | $160,312,883 | 1 | 3.2% |
| 6 | IRON BOW TECHNOLOGIES, LLC | $155,448,422 | 3 | 3.1% |
| 7 | EMPOWER AI, INC. | $132,292,358 | 2 | 2.7% |
| 8 | LEIDOS, INC. | $130,729,896 | 1 | 2.6% |
| 9 | RAYTHEON COMPANY | $107,273,118 | 102 | 2.2% |
| 10 | ATLAS TECHNOLOGIES, INC. | $99,773,426 | 1 | 2.0% |