BUCHANAN GROUP, INC. (MI)
Registration facts
SAM.gov registration as of
- SAM.gov registration
- Active
- Registration expiration date Mar 28, 2027
Registration
- Doing business as
- CUSTOMER EXPERIENCE360
- Entity structure
- Corporate Entity (Not Tax Exempt)
- Business start date
- May 27, 2005 (21 years)
- Location
- Monroe, MI
- State of incorporation
- Michigan
- Website
- customerexp360.com
Source: SAM.gov entity registration and FPDS contract actions recorded under UEI EME1L1KX6L24. GovChime does not check exclusions.
Performance
Capabilities
NAICS codes
Small: small business for that NAICS, self-certified in SAM.gov registration.
SBA certifications
No certification in the SBA profile data.
Business types self-reported in SAM.gov registration:
- Minority-Owned Business
- Self Certified Small Disadvantaged Business
- Women-Owned Small Business
- Woman-Owned Business
- Black American Owned
Federal Capability Statement
Customer Experience360 is a Customer Experience Management consulting firm for B2C and B2B organizations. Expertise lies within the implementation of Net Promoter® System utilizing Net Promoter® Score, a customer loyalty metric, that predicts business growth. The consultative process is enterprise wide and includes: customer journey mapping/process mapping, identifying key customer touch points, implementing actionable customer surveys, implementing actionable employee surveys, developing internal employee processes that 'close the loop' on customer feedback, developing sustainable employee customer experience training. In addition, the consultative process will include market research and strategic marketing insights.
Capabilities & Services
Contracts
Contact Info
As of . Source: SAM.gov Points of Contact.
SAM.gov registration for BUCHANAN GROUP, INC. lists a physical address and a separate mailing address, along with 2 verified points of contact. Past Performance contacts are the recommended outreach channel for due-diligence references; Government Business contacts handle procurement-facing correspondence.
Source: SAM.gov entity registration. Contacts displaying numeric or placeholder names have been filtered (defense-in-depth).
Physical Address
5442 POPLAR DR
MONROE, MI, 48161
USA
Mailing Address
5442 POPLAR DR
MONROE, MI, 48161
USA
Government Business Contact
FLORENCE BUCHANAN
PRESIDENT AND FOUNDER
5442 POPLAR DRIVE
MONROE, MI, 48161
USA
Government Business Alternate Contact
FLORENCE BUCHANAN
PRESIDENT AND FOUNDER
5442 POPLAR DRIVE
MONROE, MI, 48161
USA
Additional Details
As of . Source: SAM.gov Entity Registration.
BUCHANAN GROUP, INC. has no active federal suspension or debarment on record in SAM.gov. Current SAM.gov registration expires March 28, 2027.
Source: SAM.gov entity registration (FAR responses, registration status). Always verify active exclusions against the authoritative record on SAM.gov before contract award.
Compliance & Risk Assessment
Source: SAM.gov FAR responsesSuspension/Debarment Status
SAM.gov registration reports no active exclusion
Public Display
Entity information is publicly displayed
Disaster Relief Registry
Not registered for disaster relief
Bonding Information
No bonding information provided
EDI
Not declared in SAM.gov
Business Structure
Source: SAM.govRegistration Details
Source: SAM.govInitial Registration
Last Update
Registration Activation
Fiscal Year End
Country of Incorporation
Congressional District
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