GovChime
AWARDDELIVERY ORDER

Delivery order 953A3318F0001CONVERGYS CORPORATION

Overview

Award facts

Period of performance
Feb 15, 2018 to Aug 14, 2023
Ended
Modifications
13
Latest action Sep 17, 2026
Contract type
Delivery order
PIID 953A3318F0001

Dates and value

Award date
Earliest action recorded: Aug 25, 2020 (the base award is not in the records GovChime holds)
Current value
$17,805,206Base and exercised options
Potential value (if all options are exercised)
$18,283,711
Parent contract vehicle
GS00V08PDD0067 (IDC, multiple award) — 5 orders recorded under it

Source: Federal Procurement Data System contract actions as published by SAM.gov and USAspending.gov; latest action recorded Sep 17, 2026. View on USAspending · Recipient on SAM.gov

Recipient

NameCONVERGYS CORPORATION
LocationCINCINNATI, OH
UEIR7KCELSAKYT5
CAGE code3ZFF0
Parent companyINTERVOICE INC

Agency and place

Awarding and funding

Awarded by
  1. Department of the Treasury
  2. Bureau Of The Fiscal Service
  3. ARC DIV PROC SVCS - CNCS
Funded by
  1. Corporation For National And Community Service
  2. CORPORATION FOR NATIONAL SERVICE

Place of performance

Place of performance
Cincinnati, Ohio

Classification and competition

Classification

NAICS
519190ALL OTHER INFORMATION SERVICES
Product or service (PSC)
D307IT AND TELECOM- IT STRATEGY AND ARCHITECTURE (service)

Competition

Extent competed
Full and open competitionA
Solicitation procedures
Subject to multiple award fair opportunityMAFO
Set-aside
No set-aside used
Contract pricing
Firm fixed priceJ
Offers received
2

Contract details

Multi-year contract
No
Performance-based service acquisition
No - service where PBA is not used.N

Transaction history

Modification history

Latest action
Sep 17, 2026 — Funding onlyModification P00022; obligation change -$412,235; funding only: changes obligations, not scope
Latest substantive action
May 11, 2022 — Supplemental agreement (within scope)Modification P00017; obligation change +$1,777,697
Latest funding action
Sep 17, 2026 — Funding onlyModification P00022; obligation change -$412,235; funding only: changes obligations, not scope
Actions by type
  • Other administrative action5
  • Funding only4
  • Option exercised2
  • Supplemental agreement (within scope)1
  • Transfer between offices1
13 actions recorded, Aug 25, 2020 to Sep 17, 2026; each action counted once.

All contract data

All contract data

Every other field reported for this award, as of its latest reported action

Pricing and financing

Latest action: change in base and exercised options
-$412,235
Latest action: change in base and all options
-$412,235

Structure

Award or IDV
Award
Award type
Delivery orderC
Parent vehicle type
IDCB
Parent vehicle: multiple or single award
Multiple awardM
Parent vehicle agency
Federal Acquisition Service4732
Awarding agency code
2000
Awarding sub-tier code
2036
Contracting office code
203464
Transactions recorded under this award key
1

Funding

Funding agency code
9577
Funding sub-tier code
9577
Funding office code
953A33