Digital Voice Recording & Logging System

The Department of Veterans Affair's, Clement J. Zablocki VA Medical Center (Milwaukee, WI) and Milo C. Huempfner Green Bay VA Health Care Center (Green Bay, WI), Police Services, intend to procure a NICE Inform Digital Recording System to support compliant, secure, and reliable recording of emergency communications within the VA Police dispatch environment.

The requirement includes, but is not limited to:
• NICE Inform digital recording hardware and software components
• Licenses, integrations, and configuration for VA Police dispatch operations
• Installation, implementation, and system testing
• User training for VA Police personnel
• Warranty, maintenance, and technical support
• Any required accessories, connectivity, or compatible components necessary for full operational capability

This is a 100% small business set aside solicitation. Only offerors providing quotes with a BRAND NAME OR EQUAL system will be considered. The government anticipates awarding a Firm Fixed Priced (FFP) contract.

This solicitation has been amended on 9/4/2026 to include a Statement of Work (SOW) and responses to questions received from potential vendors. Please review the SOW and Q&A responses before submitting your quotes. Award will be made to the lowest priced, technically acceptable (LPTA) quoter.