Notice ID: 8ed5dc606fbb4eb7ad0d6c6a0a8ab6f5Sources Sought
ILS Maintenance
Responses closed . Full description on SAM.gov.
Description
This public posting is for informational, planning, and market research purposes only and constitutes a Request for Information (RFI) and a Sources Sought Request (SSR) only for United States, Department of Homeland Security (DHS), Customs and Border Protection (CBP). This announcement does not constitute a commitment, implied or otherwise that a solicitation or procurement will be issued. This is not a solicitation, Request for Proposal (RFP), or Invitation for Bids (IFB). No reimbursement will be made for any costs associated with providing information in response to this announcement or any follow-up information requests.
No questions will be addressed at this time.
As a component of the United States (U.S.) Department of Homeland Security (DHS), Customs and Border Protection (CBP) is responsible for protecting our Nation’s borders in order to prevent terrorists and terrorist weapons from entering the U.S. while facilitating the flow of legitimate trade and travel. CBP is also responsible for apprehending individuals attempting to enter the U.S. illegally; stemming the flow of drugs and other contraband; protecting our agricultural and economic interests from harmful pests and diseases; protecting American business from theft of their intellectual property; and regulating and facilitating international trade, collecting import duties, and enforcing U.S. trade laws.
In support of this responsibility CBP has implemented and deployed numerous technology systems across the U.S. and internationally that require systems administration and maintenance services. ILD manages a 24/7 Maintenance Dispatch Center for maintenance activities. The Maintenance Dispatch Center (MDC) initially responds to service calls from the numerous CBP sites. The Maintenance Dispatch Center staff record the calls for service in the CBP databases ServiceNow and Integrated Logistics Support System, i.e., MAXIMO). Maintenance Dispatch Center staff issue requests for repair or maintenance services to the Contractor in the form of a Work Order (WO) that initiates the maintenance request. The Contractor responds to the CBP sites, effects repair or completes maintenance actions, and provides periodic status updates and Work Completion Forms (WCF) to the Maintenance Dispatch Center based on the provided requirements contained in this Performance Work Statement.
Overview
Agency:
Department of Homeland SecurityUS CUSTOMS AND BORDER PROTECTION
Office:INFORMATION TECHNOLOGY CONTRACTING DIVISION
Posted:October 21, 2026
NAICS:811210: Electronic and Precision Equipment Repair and Maintenance
Last Updated:Oct 28, 2026
First published:
Last updated on SAM.gov:
PSC:J059: MAINT/REPAIR/REBUILD OF EQUIPMENT- ELECTRICAL AND ELECTRONIC EQUIPMENT COMPONENTS
Set-Aside:No Set aside used
Type:Sources Sought
Place of Performance:Not specified
Award Overview
Possible prior contracts
Sign in to see possible prior contracts for this requirement (matched by agency, NAICS and place of performance; not confirmed).
Contacts
Contracting Officer
Primary Contact
John Marschall
Documents
Lifecycle
- 1
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Similar Opportunities
Title | Phase | Agency | NAICS | Set Aside | Posted | Deadline | Location |
|---|---|---|---|---|---|---|---|
This public posting is for informational, planning, and market research purposes only and constitutes a Request for Information (RFI) and a Sources Sought Request (SSR) only for United States, Department of Homeland Security (DHS), Customs and Border Protection (CBP). This announcement does not constitute a commitment, implied or otherwise that a solicitation or procurement will be issued. This is not a solicitation, Request for Proposal (RFP), or Invitation for Bids (IFB). No reimbursement will be made for any costs associated with providing information in response to this announcement or any follow-up information requests. No questions will be addressed at this time. As a component of the United States (U.S.) Department of Homeland Security (DHS), Customs and Border Protection (CBP) is responsible for protecting our Nation’s borders in order to prevent terrorists and terrorist weapons from entering the U.S. while facilitating the flow of legitimate trade and travel. CBP is also responsible for apprehending individuals attempting to enter the U.S. illegally; stemming the flow of drugs and other contraband; protecting our agricultural and economic interests from harmful pests and diseases; protecting American business from theft of their intellectual property; and regulating and facilitating international trade, collecting import duties, and enforcing U.S. trade laws. In support of this responsibility CBP has implemented and deployed numerous technology systems across the U.S. and internationally that require systems administration and maintenance services. ILD manages a 24/7 Maintenance Dispatch Center for maintenance activities. The Maintenance Dispatch Center (MDC) initially responds to service calls from the numerous CBP sites. The Maintenance Dispatch Center staff record the calls for service in the CBP databases ServiceNow and Integrated Logistics Support System, i.e., MAXIMO). Maintenance Dispatch Center staff issue requests for repair or maintenance services to the Contractor in the form of a Work Order (WO) that initiates the maintenance request. The Contractor responds to the CBP sites, effects repair or completes maintenance actions, and provides periodic status updates and Work Completion Forms (WCF) to the Maintenance Dispatch Center based on the provided requirements contained in this Performance Work Statement. Instructions Interested parties are encouraged to respond to this notice if they have the capability and capacity to provide the identified services. The RFI process is an important part of CBP’s market research as required by the Federal Acquisition Regulation (FAR). Among other things, to justify a small business or 8(a) set-aside procurement, CBP’s market research must demonstrate that there are at least two small businesses or 8(a) small businesses capable of performing at a fair and reasonable price that are likely to submit offerors. Respondents need to list their current contract vehicles and whether or not they are a small business, Historically Underutilized Business Zone, Service-Disabled Veteran-Owned Small Business, 8(a) small business, Women-Owned Small Business, or small disadvantaged business. The due date and time for responses is no later than 2:00 PM EDT, Wednesday, October 28, 2026. The RFI responses shall be submitted via email to EIODACQUISITIONSILS@cbp.dhs.gov with the subject line Integrated Logistics Division Maintenance and Logistics Support Services - Varex RFI. All responses must adhere to the page limits of 10 pages total. The submission shall be logically assembled. Each response section shall be clearly identified and shall begin at the top of a page. All pages of each response section shall be appropriately numbered and identified by the complete company name, date, and referenced number listed on the Notice in the header and/or footer. | Market Research | 811210 | No Set-Aside | 10/21/2026 | 10/28/2026 | Las Vegas, NV | |
This public posting is for informational, planning, and market research purposes only and constitutes a Request for Information (RFI) and a Sources Sought Request (SSR) only for United States, Department of Homeland Security (DHS), Customs and Border Protection (CBP). This announcement does not constitute a commitment, implied or otherwise that a solicitation or procurement will be issued. This is not a solicitation, Request for Proposal (RFP), or Invitation for Bids (IFB). No reimbursement will be made for any costs associated with providing information in response to this announcement or any follow-up information requests. No questions will be addressed at this time. As a component of the United States (U.S.) Department of Homeland Security (DHS), Customs and Border Protection (CBP) is responsible for protecting our Nation’s borders in order to prevent terrorists and terrorist weapons from entering the U.S. while facilitating the flow of legitimate trade and travel. CBP is also responsible for apprehending individuals attempting to enter the U.S. illegally; stemming the flow of drugs and other contraband; protecting our agricultural and economic interests from harmful pests and diseases; protecting American business from theft of their intellectual property; and regulating and facilitating international trade, collecting import duties, and enforcing U.S. trade laws. In support of this responsibility CBP has implemented and deployed numerous technology systems across the U.S. and internationally that require systems administration and maintenance services. ILD manages a 24/7 Maintenance Dispatch Center for maintenance activities. The Maintenance Dispatch Center (MDC) initially responds to service calls from the numerous CBP sites. The Maintenance Dispatch Center staff record the calls for service in the CBP databases ServiceNow and Integrated Logistics Support System, i.e., MAXIMO). Maintenance Dispatch Center staff issue requests for repair or maintenance services to the Contractor in the form of a Work Order (WO) that initiates the maintenance request. The Contractor responds to the CBP sites, effects repair or completes maintenance actions, and provides periodic status updates and Work Completion Forms (WCF) to the Maintenance Dispatch Center based on the provided requirements contained in this Performance Work Statement. INSTRUCTIONS TO INTERESTED PARTIES Interested parties are encouraged to respond to this notice if they have the capability and capacity to provide the identified services. The RFI process is an important part of CBP’s market research as required by the Federal Acquisition Regulation (FAR). Among other things, to justify a small business or 8(a) set-aside procurement, CBP’s market research must demonstrate that there are at least two small businesses or 8(a) small businesses capable of performing at a fair and reasonable price that are likely to submit offerors. Respondents need to list their current contract vehicles and whether or not they are a small business, Historically Underutilized Business Zone, Service-Disabled Veteran-Owned Small Business, 8(a) small business, Women-Owned Small Business, or small disadvantaged business. The due date and time for responses is no later than 2:00 PM EDT, Wednesday, October 28, 2026. The RFI responses shall be submitted via email to DAWN.M.FORD@cbp.dhs.gov with the subject line Integrated Logistics Division Maintenance and Logistics Support Services - RFI. All responses must adhere to the page limits of 10 pages total. The submission shall be logically assembled. Each response section shall be clearly identified and shall begin at the top of a page. All pages of each response section shall be appropriately numbered and identified by the complete company name, date, and referenced number listed on the Notice in the header and/or footer. | Market Research | 811210 | No Set-Aside | 10/21/2026 | 10/28/2026 | Ashburn, VA | |
This public posting is for informational, planning, and market research purposes only and constitutes a Request for Information (RFI) and a Sources Sought Request (SSR) only for United States, Department of Homeland Security (DHS), Customs and Border Protection (CBP). This announcement does not constitute a commitment, implied or otherwise, that a solicitation or procurement will be issued. This is not a solicitation, Request for Proposal (RFP), or Invitation for Bids (IFB). No reimbursement will be made for any costs associated with providing information in response to this announcement or any follow-up information requests. No questions will be addressed at this time. As a component of the United States (U.S.) Department of Homeland Security (DHS), Customs and Border Protection (CBP) is responsible for protecting our Nation’s borders in order to prevent terrorists and terrorist weapons from entering the U.S. while facilitating the flow of legitimate trade and travel. CBP is also responsible for apprehending individuals attempting to enter the U.S. illegally; stemming the flow of drugs and other contraband; protecting our agricultural and economic interests from harmful pests and diseases; protecting American business from theft of their intellectual property; and regulating and facilitating international trade, collecting import duties, and enforcing U.S. trade laws. In support of this responsibility CBP has implemented and deployed numerous technology systems across the U.S. and internationally that require systems administration and maintenance services. ILD manages a 24/7 Maintenance Dispatch Center for maintenance activities. The Maintenance Dispatch Center (MDC) initially responds to service calls from the numerous CBP sites. The Maintenance Dispatch Center staff record the calls for service in the CBP databases ServiceNow and Integrated Logistics Support System, i.e., MAXIMO). Maintenance Dispatch Center staff issue requests for repair or maintenance services to the Contractor in the form of a Work Order (WO) that initiates the maintenance request. The Contractor responds to the CBP sites, effects repair or completes maintenance actions and provides periodic status updates and Work Completion Forms (WCF) to the Maintenance Dispatch Center based on the provided requirements contained in this Performance Work Statement. SCOPE The Contractor shall provide labor, services, equipment, parts, consumables, supplies, packaging, transport, shipment, and materials required to maintain NII and RDE Technologies (mobile, fixed, and portable) identified in this contract. This equipment includes accessories, peripherals, information technologies, and vehicle chassis, and control booth equipment and accommodations where applicable, that was identified during CBP site acceptance. This support is required at CONUS and OCONUS CBP locations and includes configuration management, warranty transitions, preventive maintenance, corrosion control, customer support/trouble call handling, corrective maintenance, system administration services, and failure trend/root cause analysis. Other requested on-demand maintenance and support services may include engineering, site surveys, parts provisioning, retrofits, relocations, source change outs, disposal, maintenance and operator refresher training, special event support, and emergency services on an occasional and emergent need basis. INSTRUCTIONS Interested parties are encouraged to respond to this notice if they have the capability and capacity to provide the identified services. The RFI process is an important part of CBP’s market research as required by the Federal Acquisition Regulation (FAR). Among other things, to justify a small business or 8(a) set-aside procurement, CBP’s market research must demonstrate that there are at least two small businesses or 8(a) small businesses capable of performing at a fair and reasonable price that are likely to submit offerors. Respondents need to list their current contract vehicles and whether or not they are a small business, Historically Underutilized Business Zone, Service-Disabled Veteran-Owned Small Business, 8(a) small business, Women-Owned Small Business, or small disadvantaged business. The due date and time for responses is no later than 5:00 PM ET, October 30, 2026. The RFI/SSR responses shall be submitted electronic via email to all the following team members via a group email on or before the response date with the subject line "Integrated Logistics Division Maintenance and Logistics Support Services RFI”: Contract Specialist, Debbie Dean, Email debbie.d.dean@cbp.dhs.gov Contracting Officer, Monica Watts, Email monica.y.watts@cbp.dhs.gov All responses must adhere to the page limits of 10 pages total. The submission shall be logically assembled. Each response section shall be clearly identified and shall begin at the top of a page. All pages of each response section shall be appropriately numbered and identified by the complete company name, date, and referenced number listed on the Notice in the header and/or footer. | Market Research | 811210 | No Set-Aside | 10/21/2026 | 10/30/2026 | - | |
A00001_posted 07/23/2026 A00002_posted 08/03/2026 A00003_posted 08/12//2026 A00004_posted 08/24/2026 The United States Coast Guard (USCG) Long Range Enforcer Product Line (LREPL) has a service acquisition contract for repair services for the AN/SPS-75 Air Search Radar System. These services are essential to maintaining the radar system in a fully mission-capable status, ensuring operational readiness and reliability for critical air search and detection functions. The vendor will be responsible for disassembly, inspection, condition and test reporting, repairs, reassembly, testing, preservation, packaging, packing, and marking of the AN/SPS-75 Air Search Radar System. Northern Defense Industries, LLC (NDI) is the only U.S. authorized repair vendor that provides this service for the critical radar components. | Solicitation | 811210 | No Set-Aside | 08/24/2026 | 12/01/2026 | Baltimore, MD | |
U.S. Citizenship and Immigration Services (USCIS) intends to procure post-warranty maintenance services and annual software licenses for five existing OPEX Falcon+ scanners and associated Edit and Transform equipment supporting document intake, scanning, image processing, and digitization operations. The equipment is located at USCIS facilities in Irving, Texas; Lee’s Summit, Missouri; and Bloomington, Minnesota. The requirement includes preventative maintenance, on-call and on-demand corrective maintenance, labor and replacement parts required due to normal wear and tear, and annual software licenses for the existing equipment configuration. Preventative maintenance includes six visits per scanner during each 12-month period. Maintenance coverage includes the Falcon+ base units and associated Multislot ID Assist Towers and Motorized Adjustable Height Tables. Required annual software licenses include 1D Barcode, QR Barcode, VRS, ScanLink, CertainScan Edit and Transform, and CertainScan PDF-24. The anticipated period of performance is a 12-month base period from January 1, 2027, through December 31, 2027, with two 12-month option periods through December 31, 2029. The anticipated action also includes optional, separately priced relocation support for one Falcon+ table, including disassembly, packing materials, T-Stand Brace rental, reassembly, and related technician travel labor. Equipment transportation, shipping, and freight are excluded from the optional relocation support. The anticipated acquisition is a firm-fixed-price purchase order. All travel and travel-related costs necessary to perform the services must be included in the proposed firm-fixed-price line-item prices. The Government will not separately reimburse travel costs. USCIS intends to solicit and negotiate with only OPEX Corporation, the original equipment manufacturer, under the applicable sole-source authority. However, all responsible sources may submit a capability statement, proposal, or quotation, as applicable, which the Government will consider. A determination by the Government not to compete this proposed action based on responses to this notice is solely within the discretion of the Government. | Pre-Solicitation | 811210 | No Set-Aside | 10/28/2026 | 11/04/2026 | Camp Springs, MD |
Additional Details
Solicitation Number
ILSMaintenance
Archive Date
Nov 20, 2026
Office Address
WASHINGTON, DC, 20229