Internal Revenue Service (IRS) Taxpayer Assistance Center (TAC) Modernization

The purpose of this RFI is to seek contractors to support IRS in assessing and implementation of a roadmap to modernize the over 350 nationwide TAC offices that provide assistance to taxpayers who require in-person help with tax law inquiries, account resolution, identify verification and other taxpayer needs. As part of this implementation, we will need support to 1) Document current state, 2) Develop a roadmap for future state and 3) help implementation of approved roadmap.  This would be a comprehensive modernization effort including people, technology and reporting.

February 12, 2026, the amendment 1 to the attachment 4 and the RFI submission instructions are posted.

July 7, 2026, this requirement will be competed through a GSA Governmentwide Acquisition Contract (GWAC); therefore, no additional information will be posted on SAM.gov.