DNFSB IT Support Services
Archived on March 28, 2026. Original response deadline: . Full description on SAM.gov.
Description
INDUSTRY DAY NOTICE
IT Operations, Helpdesk, Audit, Cybersecurity, and AI-Enabled Support Services
(Full & Open Competition – Market Research)
Notice Type: Sources Sought / Industry Day (Market Research Only)
Description
This notice is issued for market research purposes only. This is not a solicitation and does not constitute a Request for Proposal (RFP) or Request for Quote (RFQ). DNFSB is not requesting pricing at this time.
DNFSB is conducting an Industry Day in support of a planned full and open competition for Information Technology (IT) Operations & Maintenance (O&M), Helpdesk, embedded cybersecurity operational support, audit/compliance services, and AI-enabled operational enhancements. The anticipated contract will replace the current contract, which concludes in September 2026.
The purpose of this Industry Day is to:
- Provide broad industry awareness of the upcoming requirement
- Present the draft Performance Work Statement (PWS)
- Validate operational assumptions and transition planning
- Obtain structured capability feedback
- Confirm commercially reasonable performance metrics and contract structure
- Ensure open, transparent engagement prior to release of a formal solicitation
Participation in this Industry Day is voluntary and is not a prerequisite for participation in any future solicitation.
Draft Requirement Overview
- The contemplated requirement includes, but is not limited to:
- IT Operations & Maintenance support
- Tiered Helpdesk services (incident and service request management)
- System monitoring and performance management
- Service Level Agreement (SLA) management and reporting
- Surge and on-call support, as applicable
- Transition-in and transition-out support
- IT cybersecurity operational support embedded within O&M activities, including vulnerability management, configuration compliance validation, security monitoring coordination, patch management support, and documentation required to maintain alignment with applicable federal security frameworks (e.g., FISMA, NIST guidance), as applicable to the environment
- IT audit and compliance support activities, including performance validation, documentation readiness, and remediation tracking
- AI-enabled tools, automation, and analytics integrated into the existing Microsoft-centric and cloud-supported IT environment to enhance service delivery, improve operational efficiency, strengthen monitoring and reporting capabilities, and support scalable, mission-focused innovation within IT Operations and Helpdesk functions
DNFSB environment is primarily Microsoft-based, with cloud-supported infrastructure and limited ServiceNow integration.
A draft PWS is attached and clearly marked “Draft – For Industry Feedback Only.”
AI Clarification
DNFSB is interested in commercially available AI-enabled capabilities that integrate with the existing Microsoft and cloud environment to enhance operational performance, service delivery, analytics, monitoring, and reporting. AI efforts are expected to align with the operational scope of this requirement and leverage mature, supportable technologies rather than standalone AI development, custom model creation, or enterprise transformation initiatives.
Cybersecurity Clarification
Cybersecurity requirements are integrated into the operational scope and are not contemplated as a standalone Security Operations Center (SOC) requirement.
Industry Day Details
Date: March 18th, 2026
Time:
Location: Teams
Attendance is voluntary. Interested parties are encouraged to register as described below.
Registration Instructions
Interested vendors shall register no later than March 16th, 2026 by emailing industryday@dnfsb.gov with the following:
- Company Name
- Include your UEI, CAGE and relevant NAICS Codes
- Business Size and Socioeconomic Status
- Point of Contact (Name, Email, Phone)
Capability Brief Submission
Capability briefs are quested to inform structured Industry Day discussion and support on going market research efforts. Submissions will not be evaluated or scored and are not a prerequisite for participation in any future solicitation.
DNFSB intends to use capability briefs solely for information purposes to validate scope assumption and ensure commercially reasonable acquisition planning.
Vendors are invited to submit a capability brief (maximum 5 pages, single-spaced, 12-point font minimum – Microsoft Word or Adobe PDF preferred) addressing the following areas:
1. Relevant experience performing IT O&M and Helpdesk services of similar size and complexity (include user population and contract scope).
2. Experience providing embedded cybersecurity operational support within IT O&M environments.
3. Experience supporting IT audit, compliance validation, or performance oversight functions.
4. Experience implementing commercially available AI-enabled tools or automation within Microsoft-based and cloud-supported IT operations environments to improve service delivery, monitoring, analytics, reporting, or efficiency.
5. Experience transitioning from an incumbent provider and typical risk mitigation strategies.
6. Approach to SLA management and performance monitoring.
7. Typical staffing model for steady-state operations and surge support (no pricing requested).
8. Identification of material risks in the draft PWS.
9. Feedback regarding anticipated contract structure alignment with commercial practice.
Capability briefs shall be submitted to capabilitystatement@dnfsb.gov no later than March 13th, 2026 6pm EST.
Industry Day Agenda
The Industry Day session will include:
- Procurement integrity statement
- Overview of the draft requirement
- Current environment summary
- Transition planning expectations
- Discussion of operational cybersecurity, audit, and AI considerations
- Structured written question and answer session
All questions must be submitted in writing. Responses will be consolidated and posted publicly to ensure equal access to information.
If vendor presentations are conducted, time will be equally allocated and structured using standardized prompts to ensure fairness and consistency.
Important Notice
- This Industry Day is for market research purposes only.
- DNFSB will not reimburse any costs associated with participation.
- No evaluation criteria, source selection procedures, or pricing discussions will occur during this session.
- DNFSB will not provide proprietary or incumbent-sensitive information.
- Participation in this Industry Day does not obligate DNFSB to issue a solicitation or award a contract.
Anticipated Timeline (Subject to Change)
Industry Day: March 18th, 2026
Draft Solicitation Release (Estimated): Q3 2026
Anticipated Award: Prior to September 2026
Overview
Award Overview
Possible prior contracts
Sign in to see possible prior contracts for this requirement (matched by agency, NAICS and place of performance; not confirmed).
Contacts
Contracting Officer
Primary Contact
Documents
Showing 2 of 2 items
Document | Source | Agency | Posted Date | File Size | Actions | |
|---|---|---|---|---|---|---|
| Sources Sought | DEFENSE NUCLEAR FACILITIES SAFETY BOARD | Mar 9, 2026 | 206.4 KB | |||
| Sources Sought | DEFENSE NUCLEAR FACILITIES SAFETY BOARD | Mar 9, 2026 | 572.69 KB |
Lifecycle
DIT20260001- Market Research
Pre-solicitation or formal solicitation typically follows within 30–180 days. (estimate)
- 2×Market ResearchCurrentMar 9, 2026
DNFSB IT Support Services
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Additional Details
Solicitation Number
DIT20260001
Archive Date
Mar 28, 2026
Office Address
WASHINGTON, DC, 20004